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Request Print
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Terms and Conditions

1. Interpretation

1.1 In these Conditions:
'Conditions' means the standard Terms & Conditions for sale and supply of Goods and Services set out in this document and (unless the context otherwise requires) includes any special Terms & Conditions agreed in Writing between the Customer and Request Print Ltd
'Customer' means the party specified in the Order.
'Delivery Address' means the Delivery Address specified in the Order.
'Goods' means the Goods specified in the Order.
'Goodwill' any Goodwill (including future Goodwill) arising out of or in connection with the Supply of the Goods or the provision of the Services howsoever.
'Intellectual Property Rights' means all and any Intellectual Property Rights subsisting in any part of the world, whether registered or unregistered, and all or any applications for such rights, including, without limitation, patents, inventions, registered designs, Goodwill, trade marks, trading name, service marks, know-how, designs, copyrights (as defined in the Copyright Designs and Patents Act 1988) which subsist in the Goods and the Services (or are which are capable of subsisting, subject to the making of the appropriate application or registration) and all other similar or analogous items.
'Request Print' means Request Print Ltd, 28 Raleigh Crescent, Worthing, West Sussex, BN12 6EE.
'Request Print Ltd Premises' means Request Print Ltd, 28 Raleigh Crescent, Worthing, West Sussex, BN12 6EE..
'Order' means the Order for the sale and supply of the Goods and Services entered into between Request Print Ltd and the Customer.
'Price' means the Price as specified in the Order.
'Services' means the Services specified in the Order.
'Writing' includes letter (whether posted or delivered) and e-mail.
1.2 The headings in these Conditions are for convenience only and shall not affect their interpretation.

2. Basis of the agreement

2.1 To supply the Goods and Services at the Price to the Customer, the Customer shall purchase the Goods and Services from Request Print Ltd as specified in the Order. Subject to these Conditions which shall govern the Agreement to the exclusion of any other Terms & Conditions.
2.2 No variation to these Conditions shall be binding unless agreed in Writing between the Customer and Request Print Ltd.
2.3 Request Print Ltd employees or agents are not authorised to make any representations concerning the Goods and Services unless confirmed by Request Print Ltd in Writing. In entering into this Agreement the Customer acknowledges that it does not rely on any such representations which are not so confirmed.



3. Orders and specifications

3.1 Orders placed online at www.requestprint.co.uk shall be deemed to be accepted by Request Print unless notified otherwise by a Request Print Ltd authorised representative. Request Print Ltdreserve the right to refuse any order at their discretion. No order which has been accepted by Request Print Ltd may be cancelled by the Customer except with the agreement in Writing of Request Print Ltd. In the event that Request Print Ltd agrees to a cancellation, a 5% charge of the total order value will be made plus a £10.00 charge to cover administration costs. Any costs incurred for work already carried out up to the date of the agreed cancellation will also be charged for, and deducted before any refunds are made.
3.2 The Customer shall be responsible to Request Print Ltd for ensuring the accuracy of the terms of any Order (including any applicable specification) submitted by the Customer, and for giving Request Print Ltd any necessary information relating to the Goods and Services within a sufficient time to enable Request Print Ltd to perform the Agreement in accordance with its terms.
3.3 The quantity, description and any specification for the Goods shall be those set out in the Order.
3.4 Any typographical, clerical or other error or omission in any literature, quotation, price list, acceptance of offer, invoice or other document or information issued by Request Print Ltd shall be subject to correction without any liability on the part of Request Print Ltd.
3.5 The Customer shall be responsible to ensure that the content of any artwork is correct, this includes print ready artwork supplied by the customer and any design proofs supplied by Request Print Ltd. Artwork supplied by the customer as print ready will be treated as such, any errors including typographical and design errors once printed are without any liability on the part of Request Print Ltd.
3.6 All orders are subject to a 5% (approx) overrun/underrun. This is standard practice in the printing industry due to an estimated 5% spoilage which may occur at different phases of production.

4. Services

4.1 Customer irrevocably agrees that all Intellectual Property Rights made, created, discovered, conceived, written, designed or originated by Request Print Ltd, whether alone or in conjunction with any other person whether capable of being patented or registered or not, arising out of or in connection with this Agreement or in any way affecting or relating to the supply of the Goods and the provision of the Services or in any way, directly or indirectly, capable of being used or adapted for use therein or in connection therewith shall upon their making, creation, discovery, conception, drafting, design or origination belong to and vest in Request Print Ltd absolutely and beneficially together with, where necessary, all rights to apply for the Intellectual Property Rights.
4.2 Customer shall if and when required to do so by Request Print Ltd do all things and execute all documents necessary to vest all such Intellectual Property Rights exclusively and absolutely in Request Print Ltd or its nominees as absolute legal and beneficial owner (without payments to Customer for them). For the purpose of this Clause 4.1, Customer hereby irrevocably authorises Request Print Ltd to appoint any person in its name and on its behalf to execute all instruments or documents and do all acts or things as aforesaid as Customer's Attorney.

5. Price

5.1 The Price of the Goods shall be the price agreed between the parties as stated in the Order.
5.2 Except as otherwise stated under the terms of any quotation and unless otherwise agreed in Writing between the Customer and Request Print Ltd, all Prices are given by Request Print Ltd on an ex works basis, where Request Print Ltd agrees to deliver the Goods the Customer shall be liable to pay Request Print Ltd charges for transport, packaging and insurance.
5.3 Except as otherwise stated under the terms of any quotation and unless otherwise agreed in Writing between the Customer and Request Print Ltd, all Prices shall be firm and fixed.

6. Terms of payment

6.1 The Customer shall ensure the Price is paid in full and cleared within 7 days of the date of invoice, whichever is the earlier, without deduction, retention or set-off to such bank account as shall be nominated by Request Print Ltd from time to time. No orders are processed until cleared funds have been received.
6.2 If the Customer fails to make payment on the due date and for a period of 7 days thereafter then, without prejudice to any other right or remedy available to Request Print Ltd, Request Print Ltd shall be entitled to charge the Customer interest (both before and after any judgement) on the amount unpaid, at the rate of eight per cent per annum above the Bank of England base rate from time to time, (a part of a month being treated as a full month for the purpose of calculating interest).

7. Delivery of goods

7.1 Delivery of the Goods shall be made to the Delivery Address.
7.2 Request Print Ltd shall be entitled to charge the Customer for all storage charges reasonable incurred.

8. Risk and property

8.1 Risk of damage to or loss of the Goods shall pass to Customer upon delivery of the Goods as provided in Clause 7 above.

9. Warranties, liability and insurance
Important: Please read, contains limitation on liability

9.1 Subject to the Conditions set out below Request Print Ltd warrants that the Goods will correspond with their specification at the time of delivery.
9.2 The above warranty is given by Request Print Ltd subject to the following (i) Stationery Direct shall be under no liability in respect of any minor defect or imperfection or blemish which occurs as a result of the inherent nature of the printing process (ii) Request Print Ltd shall be under no liability in respect of any typographical or design errors on printed artwork as set out in Clause 3.5 above.
9.3 Any claim by the Customer which is based on any defect in the quality or condition of the Goods shall (whether or not delivery is refused by the Customer) be notified to Request Print Ltd within 2 days from the date of delivery. Such Goods must be returned to Request Print LtdPremises for inspection.
9.4 Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Equipment or their failure to meet specification is notified to Request Print Ltd in accordance with these Conditions, Request Print Ltd shall be entitled to refund to the Customer the Price (or a proportionate part of the Price), but, Request Print Ltd shall have no further liability to the Customer.
9.5 The Customer shall fully indemnify Request Print Ltd from and against all and any claims, damages, loss (whether direct or indirect and including without limitation, loss of profit, loss of anticipated profit or any loss of contract, loss of business opportunity, economic loss or other), costs and expenses (including without limitation, legal expenses) and all and any liabilities howsoever arising out of or in connection with any breach of provisions of this Agreement by the Customer.

10. Term and termination

10.1 Termination of this Agreement shall not affect any rights of Request Print Ltd which have accrued prior to the date of termination and all provisions which are expressed to or by implication survive the termination of this Agreement shall remain in full force and effect.

11. General

11.1 No waiver by Request Print Ltd of any breach of the Agreement by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provision.
11.2 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected.
11.3 This Agreement shall be governed by the Law of England.
11.4 Request Print Ltd shall be entitled but not obliged at any time or times to set off any liability of Customer to Request Print Ltd against any liability of Request Print Ltd to Customer (in either case howsoever arising and whether any such liability is present or future, liquidated or unliquidated) and may for such purpose convert or exchange any currency. Any exercise by Request Print Ltd of its rights under this clause shall be without prejudice to any other rights or remedies available to Request Print Ltd under this Agreement or otherwise.
11.5 Customer irrevocably undertakes to Request Print Ltd that it shall not arrest on the dependence or take any steps towards arresting on the dependence of any action or any proceedings arising from or relating to the Agreement.
11.6.1 In this Clause 11.6, 'force majeure' shall mean any cause preventing Request Print Ltd from performing any or all of its obligations which arises from or is attributable to acts, events, omissions or accidents beyond the reasonable control of the party so prevented, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood or storm.
11.6.2 If Request Print Ltd is prevented or delayed in the performance of any of its obligations under this Agreement by force majeure, it shall forthwith serve notice in Writing to the Customer specifying the nature and extent of the circumstances giving rise to force majeure, and shall subject to service of such notice and to Clause 11.6.4 have no liability in respect of the performance of such of its obligations as are prevented by the force majeure events during the continuation of such events, and for such time after they cease as is necessary for that party, using all reasonable endeavours, to recommence its affected operations in order for it to perform its obligations.
11.6.3 If Request Print Ltd is prevented from performance of its obligations for a continuous period in excess of three months, the Customer may terminate this Agreement forthwith on service of written notice upon the party so prevented, in which case neither party shall have any liability to the other except that rights and liabilities which accrued prior to such termination shall continue to subsist.
11.6.4 Request Print Ltd shall use all reasonable endeavours to bring the force majeure event to a close or to find a solution by which the Agreement may be performed despite the continuance of the force majeure event.
11.7.1 By registering an account with Request Print Ltd, the Customer agrees to have read and understood our Privacy Policy and agrees to the use of the data that we collect in accordance with our Privacy Policy.
11.7.2 By registering an account with Request Print Ltd, the Customer agrees to have read and understood our Terms & Conditions detailed above.


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